Polar Help Desk 5 Beta Released
We are pleased to announce that public beta release of Polar Help Desk 5 software is available. We have been using beta for our official customer support for more than three months, it is stable and intended for help desk software user communities for early evaluation.
Polar Help Desk 5 beta is simple and effective web-based customer support solution that supports all major web browsers, has high level of customization, and can follow both organizational and market changes. It represents a major milestone and the beginning of new generation in help desk software development. Read more
Why Companies are Investing in Help Desk Software Now
We are experiencing economic downtime around the globe. Newspapers, magazines, tv programs, web portals, business meetings… everybody is talking about recession and its outcomes. One unwritten rule that companies follow in hard times (even though I could not recall if I have ever read about that kind of good strategy) is “In slow economy, marketing is the first thing out in budget”.
How do you deal with it? Are you one of many who think that it is a good thing to give up on marketing? I hope not. One of the most terrible ways to fight downtime is to reduce marketing activities, IT investments, and cut on customer support and quality of customer service. Why? Read more
Help Desk Software Makes a Difference
What is the most powerful (and free!) way in marketing products or services in the history? Word-of-mouth marketing! You must find the ways that will get you into your customer’s hearts and make them spread only good words about you. Probably the best way to do it is through excellent and reliable Customer service.
In today’s changing and competitive environment, new products and services arrive on the market daily. Acquiring new clients is harder than ever and losing existing customers is easier than ever. They just go somewhere else. They keep you awake at night.
Advertising space you pay, you invest a lot of money to make some money and you are still not sure if your ad is one of the many others that people are confused by.
Instead of advertising, have you ever considered improving services and tools that you already have – the real ways that will get you into your customer’s hearts and make them spread a good word about you? Read more
