Polar Help Desk 5 Beta Released
We are pleased to announce that public beta release of Polar Help Desk 5 software is available. We have been using beta for our official customer support for more than three months, it is stable and intended for help desk software user communities for early evaluation.
Polar Help Desk 5 beta is simple and effective web-based customer support solution that supports all major web browsers, has high level of customization, and can follow both organizational and market changes. It represents a major milestone and the beginning of new generation in help desk software development.
How is Polar Help Desk 5 Beta Different
The major differences between Polar Help Desk 5 beta and Polar previous releases are improved software architecture and protocols used as much as new features and more powerful customization. Our goal was to build a stable scalable base that can capitalize on customization via integration with other business applications, widgets and form implementation, feature customization and usability.
We believe that such a solid base will be able to respond to increase in customer behavior changes, ways in which they demand support, and thus ensure you continuality in providing an effective, outstanding support service.
Polar Help Desk 5 beta uses RESTful API protocols and standard JSON data format that will give you more flexibility in organizing and integrating your support processes with internal business operations.
A brief list of other major features includes:
- clean URLs (URL rewriting), e.g. yourhelpdesk.com/incident/1
- powerful and customizable permissions for every user
- interactive API interface for widgets and developers
- customizable email notifications
- improved email account handling
- support for all major browsers
- adjustable time-zone
We focused on ITIL standards that connect support services with internal organizational processes and also improvements in user interface design. Because of that your customers and support personnel can use it easy and quickly.
Download Polar Help Desk 5 Beta Software and Join Testing
We invite you to join testing this software by downloading and installing Polar Help Desk 5 beta. Your feedback (comments, bug reports, new feature suggestions, ”how to” questions) will help us speed up development and make Polar Help Desk 5 become the solution your business requires. If you suggest new features and valuable changes that should be included in final release, the participation in early evaluation can also be an opportunity to tailor the software by your size.
You can use feedback form in the left panel of your beta release, you can leave a comment on Skype chat, Twitter, Facebook and also you can send us an email via support@polarsoftware.com.
System requirements
Before installing, please make sure you have all the system requirements fulfilled.
Server Requirements
- Windows 2003 (IIS 6.0), Windows 2008 (IIS 7.0), Windows® XP (IIS 5.1)
- Microsoft .NET Framework Version 3.5
- Microsoft SQL Server Express 2008 and more
Client Requirements
- Firefox, Chrome, Opera, Safari or Microsoft Internet Explorer
Please note that technical expertise is not needed for participation in beta program: every opinion is greatly appreciated because it is very important to us to build software that is functional, powerful, flexible and user friendy.
If you need assistance please refer to our Frequently asked questions or official beta help page.
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