Polar Help Desk 5 Community Skype Group Chat
This is a Polar Help Desk 5 Community Skype group chat.
We expect from you to post tips, questions and answers to other users, so that we’d maintain these chat as a helpful channel to everyone.
This chat is NOT an official support channel. For official support, especially regarding payments and orders, we always ask you to submit a question on the Polar support site (http://support.polarsoftware.com/login) or send email to support@polarsoftware.com.
Also, we ask you to review the wiki help for official latest tips.
Update your software. The first thing we always ask is if you have up-to-date version of Polar Help Desk 5 and your operating system and all the drivers. Visit your vendor’s site to see if any updates are available.
Polar Help Desk 5.0.97
Today we released version 5.0.97. We have fixed an issue with Active Directory module and bug with incident advanced filters.
On our wiki help you can find new update document How can I upgrade Polar Help Desk 4 to Polar Help Desk 5?
Polar Help Desk 5.0.95
Polar Help Desk 5.0.95 is released. We fixed few bugs and build new features in this release:
- minor initialization script bugs
- languages module improvements
- bug email pictures not showing
- bug quotes not displayed In some email
- setup application bug fixes
- timezone correction issues
- datetime range selection on incidents prototype
- new database scripts, a contact is no longer required field
- MIME parser bug fixed
- emails can now be manually converted to incidents
- incident template can be selected while converting emails to incidents
- incidents can now be created from emails sent by users
We also started to redesign polarsoftware.com and redefine pricing and licencing rules.
Polar Help Desk 5.0.94
For this release we have focused on Polar Help Desk 5 Active Directory integration and NTLM authentication. You will be able to import Active Directory users as Contacts or Users and synchronize the data of already imported users.
If you are interested in reading more about it, please visit our help page Polar Help Desk 5 Active Directory Integration.
There are also a few bugs fixed in new version 5.0.94 :
- Corrected a problem in some javascript file path,
- Changed initialization SQL script for setup – corrected a problem connecting some preinstalled Team to email account,
- Fixed some bugs for non-English language in emails.
We encourage everyone to download and install Polar Help Desk 5.0.94 version.
Polar Help Desk 5 RESTful Web API
We have updated our help pages about RESTful Web API URI resources and HTTP methods and Roles and Permissions modules. High level of customization of both types of teams, users, contacts and accounts, and choice of a way in which you can reach data and interact with the help desk we achieved by building logically simple and powerful RESTful architecture and building it into user interface as URIs visible in address bar and roles and permissions administration panel.
By modifying roles, you can choose the way in which each help desk user can interact with the help desk — resources visible to him, templates for creating new resources, parts of administration section, methods and actions available to him — everything can be fine-tuned because permission to request for each method on each resource can be allowed or not. The simplest way to see all that is to log in as administrator to our development demo and go to Administration > Roles and check out our help page at the link above for explanations.
Polar Help Desk 5.0.92
We have released version 5.0.92 few days ago. We have fixed an issue with configuring SQL database permissions that affected some users, issues releated to the textarea’s automatic height control (it will no longer contract randomly) and plethora of other minor issues regarding user interface.
What’s New in Polar Help Desk 5
New article about all the new features in Polar Help Desk 5 we are proud of can be found on our homepage at What’s New in Polar Help Desk 5. In short, article includes:
- Better email integration: multiple email accounts, email automation, customizable email notifications and email templates
- RESTful Web API: state-of-the-art RESTful design, stateless, cacheable, uniform interface
- Powerful roles and permissions: fine-tuning, editing and creating roles, managing teams and accounts
- Reports: using reports, editing them, creating your own, all possible via help desk interface
- All the latest popular web browsers: Firefox, Chrome, Opera, Safari, Internet Explorer 8
- Custom languages: editing labels or building your own language easily via help desk interface, choosing preferred languages
We released version 5.0.91 yesterday. We fixed minor login page bug, few reports bugs and issues, and improved logging. It is available for download and can be seen at Polar Help Desk 5 demo, our development help desk.
Polar Help Desk 5.0.90
Polar Help Desk 5.0.90 is released. We fixed few minor bugs including one with language labels, and bug with work order templates. In previous version 5.0.87 we improved performance of reports which deal with more than 50,000 incidents and fixed minor bug with navigation caching.
Polar Help Desk 5 in Shop!
We are proud to announce that Polar Help Desk 5 is available in our shop.
Polar Help Desk 5
You can download Polar Help Desk 5 with one free license and buy additional licenses for your supporters at our shop. Each license costs $250. Upgrade tool is included, we have tested it extensively on our own databases and databases of our customers, but we advise you to backup your existing database before you try upgrading help desk you use.
Upgrading to Polar Help Desk 5
Please upgrade to last version 4.1.23.0 of Polar Help Desk 4 before trying to upgrade to Polar Help Desk 5. Full support for Polar Help Desk 5 is available at support@polarsoftware.com.
Polar Help Desk 5 Free
You can download and use Polar Help Desk 5 for free as fully functional help desk software with 1 named license. Free version contains non-obtrusive textual Google Ads which will be removed as soon as you buy at least one license.
Polar Help Desk 5 Upgrade Info
Last few days we received many questions about upgrading to Polar Help Desk 5 from our Polar Help Desk 4 customers. The only thing we can say at this moment is that we haven’t decided about price for upgrading. Version with upgrade tool is available now only on request at support@polarsoftware.com for customers who would like to try it and test it for themselves.
We have tested upgrade tool on many Polar Help Desk 4 databases – those are available to us from our customers and from our own testing system. This Polar Help Desk version 5.0.76 is the result of fixing bugs in upgrade tool which appeared after last release.
-
Suggest Ideas for Polar Help Desk 5You can suggest, vote and make discussions of your ideas for Polar Help Desk 5.
