Polar blog http://blog.polarsoftware.com Fri, 03 Sep 2010 11:40:26 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 Polar Help Desk 5.0.111 – coming soon http://blog.polarsoftware.com/polar-help-desk-5-0-111-soon/ http://blog.polarsoftware.com/polar-help-desk-5-0-111-soon/#comments Fri, 03 Sep 2010 11:38:50 +0000 admin http://blog.polarsoftware.com/?p=370 In next 6 hours we plan to release a new version of Polar Help Desk (5.0.111) with bug fixes and features requested by customers.
Stay Tuned : )

]]> http://blog.polarsoftware.com/polar-help-desk-5-0-111-soon/feed/ 0 Polar Help Desk 5.0.110 http://blog.polarsoftware.com/polar-help-desk-5-0-110/ http://blog.polarsoftware.com/polar-help-desk-5-0-110/#comments Sat, 21 Aug 2010 04:34:24 +0000 admin http://blog.polarsoftware.com/?p=366 Yes, we released it again.  We have  daily build normally for years but now we’re obviously going to “daily release” : )
Polar Help Desk 5.0.110 is here. Please download it and make upgrade.
Changes in the new version:

  • fix few language bugs
  • fix login page bug (only in PHD 5.0.109)
]]> http://blog.polarsoftware.com/polar-help-desk-5-0-110/feed/ 0 Polar Help Desk 5.0.109 http://blog.polarsoftware.com/polar-help-desk-5-0-109/ http://blog.polarsoftware.com/polar-help-desk-5-0-109/#comments Fri, 20 Aug 2010 15:36:23 +0000 admin http://blog.polarsoftware.com/?p=362 Polar Help Desk 5.0.109 is released. Please download it and make upgrade.
Changes in the new version:

  • email automation and conversion related bugs
  • users and contacts can now have their username changed
  • contacts with permission to see incidentcontact/account uri will now also see additional information about incidents
  • language import bug
  • erase our (Polar)  Google Analytics code in some aspx files from PHD 5.0.108 version.  Sorry, please make upgrade .
]]> http://blog.polarsoftware.com/polar-help-desk-5-0-109/feed/ 0 Polar Help Desk 5.0.108 http://blog.polarsoftware.com/polar-help-desk-5-0-108/ http://blog.polarsoftware.com/polar-help-desk-5-0-108/#comments Sun, 15 Aug 2010 18:30:10 +0000 admin http://blog.polarsoftware.com/?p=360 Polar Help Desk 5.0.108 is released. Please download it and make upgrade.
Changes in the new version:

  • we add support for Spanish, Dutch, German, Norwegian, Swedish, Croatian language
  • email bug fixes
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Changes in the new version:

  • bug fix in parsing large json text (speed improvement)
  • setup update
  • email automation in notifications
]]> http://blog.polarsoftware.com/polar-help-desk-5-0-107/feed/ 0 Polar Help Desk 5.0.106 http://blog.polarsoftware.com/polar-help-desk-5-0-106/ http://blog.polarsoftware.com/polar-help-desk-5-0-106/#comments Tue, 27 Jul 2010 13:33:09 +0000 admin http://blog.polarsoftware.com/?p=353 Polar Help Desk 5.0.106 is here.  Please download it and make upgrade.

Changes in the new version:

  • Minor issues with the HTML to TXT conversion module for Emails.
  • Refactored language translation system. You will now be able to more easily translate Polar Help Desk into any language.
  • Resolved a number of language related bugs.
]]> http://blog.polarsoftware.com/polar-help-desk-5-0-106/feed/ 0 Polar Help Desk 5.0.105 http://blog.polarsoftware.com/polar-help-desk-5-0-105/ http://blog.polarsoftware.com/polar-help-desk-5-0-105/#comments Fri, 23 Jul 2010 10:07:02 +0000 admin http://blog.polarsoftware.com/?p=347 Polar Help Desk 5.0.105 is out :- ) .  Please download it and make upgrade.

Changes in the new version:

  • Date time correction on grids fixed
  • Sent email with html in them will be converted to txt
  • In one case, email notification was sent to a wrong set of users
  • Added some additional AD logging, email notification login
  • Minor issues with Email Templates
  • Issue with account on incidents causing circular loop fixed
  • Document namespaces can now be changed
  • Improved document and namespace forms
  • Implemented category sorting
  • More reports
]]> http://blog.polarsoftware.com/polar-help-desk-5-0-105/feed/ 0 Improper folder permissions can cause Polar Help Desk 5 to hang up. http://blog.polarsoftware.com/improper-folder-permissions-can-cause-polar-help-desk-5-to-hang-up/ http://blog.polarsoftware.com/improper-folder-permissions-can-cause-polar-help-desk-5-to-hang-up/#comments Thu, 15 Jul 2010 23:40:27 +0000 admin http://blog.polarsoftware.com/?p=339 Due to how Microsoft .NET and IIS handle threading, there is an issue that may cause your installation of Polar Help Desk 5 to hang up. The culprit is the Anonymous User for IIS. If this user is different from Application Pool user, and does not have full permissions for the “instances” folder, it may cause Help Desk to stop responding. This happens because after initial web application thread is created under Application Pool user, subsequent threads will be created under Anonymous User.
Latest setup will do this for you, but in case you still run into this issue, here is what to do:
  1. Check what Application Pool your installation of Help Desk is using and then check what user this Application Pool is running under. Will most likely be Network Service user.
  2. Go to Security tab and select same user to be used as Anonymous User.
  3. Alternatively, check what user is the Anonymous User, and give it full permissions of “instances” folder.
]]> http://blog.polarsoftware.com/improper-folder-permissions-can-cause-polar-help-desk-5-to-hang-up/feed/ 0 Polar Help Desk 5.0.104 http://blog.polarsoftware.com/polar-help-desk-5-0-104/ http://blog.polarsoftware.com/polar-help-desk-5-0-104/#comments Wed, 14 Jul 2010 23:38:52 +0000 admin http://blog.polarsoftware.com/?p=336 Polar Help Desk 5.0.104 is released. Please download it and make upgrade.

Changes in the new version:

  • x32 and x64 sql SMO for setup
  • bug with business unit names
  • setup fixes
  • bug: account reset on each reload of incident
]]> http://blog.polarsoftware.com/polar-help-desk-5-0-104/feed/ 0 Polar Help Desk 5.0.103 http://blog.polarsoftware.com/polar-help-desk-5-0-103/ http://blog.polarsoftware.com/polar-help-desk-5-0-103/#comments Tue, 06 Jul 2010 02:17:21 +0000 admin http://blog.polarsoftware.com/?p=316 Polar Help Desk 5.0.103 is released. Please download it and make upgrade.

Changes in the new version:

  • documents now have proper attachments and the upload attachment ability
  • fix YUI out call and setting log bug on combo-box
  • Upgraded Nhibernate, Nhibernate.Search and Lucene  (2.9.2)  library to the latest version. This will improve data access speeds and the search engine.
  • setup fixes
  • message will be displayed on login page if cookies are not enabled
  • Fixed numerous user interface bugs
  • Restored attachments on Documents. After upgrade, all your old Knowledge Base attachments will be available in new Documents.
  • SMTP library was updated.
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