Polar blog http://blog.polarsoftware.com Tue, 12 Oct 2010 06:07:09 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 Polar Help Desk 5.0.112 – with new diagnostic setup http://blog.polarsoftware.com/polar-help-desk-5-0-112/ http://blog.polarsoftware.com/polar-help-desk-5-0-112/#comments Tue, 12 Oct 2010 05:52:32 +0000 admin http://blog.polarsoftware.com/?p=383 Polar Help Desk 5.0.112 with new setup is here. Please download it and make upgrade.

Changes in the new version:

  • New, fresh, setup with diagnostic on each step
  • No more need for SMO (SQL Management Objects) for running Polar Help Desk
  • fix login over AD
  • better explanation instructions for manually installing and configuring Polar Help Desk on IIS & SQL more info…

]]> http://blog.polarsoftware.com/polar-help-desk-5-0-112/feed/ 1 Known issues with IIS7 and IIS7.5 configurations http://blog.polarsoftware.com/379/ http://blog.polarsoftware.com/379/#comments Tue, 21 Sep 2010 03:36:49 +0000 admin http://blog.polarsoftware.com/?p=379 WebDav may cause issues by interfering Polar Help Desk Url Rewriter handlers. To resolve this, just remove WebDavModule from IIS7 Modules list for the Polar Help Desk web application.

This remainder is from old post http://blog.polarsoftware.com/issues-with-internet-explorer-8-and-workaround/

]]> http://blog.polarsoftware.com/379/feed/ 0 Polar Help Desk 5.0.111 http://blog.polarsoftware.com/polar-help-desk-5-0-111/ http://blog.polarsoftware.com/polar-help-desk-5-0-111/#comments Wed, 08 Sep 2010 22:12:25 +0000 admin http://blog.polarsoftware.com/?p=376 Polar Help Desk 5.0.111 is finally released. You can download it and make upgrade.
Changes in the new version:

  • deleted contact and user usernames can now be reused. you can now properly delete contacts or users if you make a mistake during import operation.
  • primary account can now be selected for a contact
  • upgrade procedure for remote database has been fixed
  • incident conversation bug fixes
  • email conversion bug fixes
  • email notification bug fixes
  • fixed bug with date to string conversion on grids
]]> http://blog.polarsoftware.com/polar-help-desk-5-0-111/feed/ 0 Polar Help Desk 5.0.111 – coming soon http://blog.polarsoftware.com/polar-help-desk-5-0-111-soon/ http://blog.polarsoftware.com/polar-help-desk-5-0-111-soon/#comments Fri, 03 Sep 2010 11:38:50 +0000 admin http://blog.polarsoftware.com/?p=370 In next 6 hours we plan to release a new version of Polar Help Desk (5.0.111) with bug fixes and features requested by customers.
Stay Tuned : )

]]> http://blog.polarsoftware.com/polar-help-desk-5-0-111-soon/feed/ 0 Polar Help Desk 5.0.110 http://blog.polarsoftware.com/polar-help-desk-5-0-110/ http://blog.polarsoftware.com/polar-help-desk-5-0-110/#comments Sat, 21 Aug 2010 04:34:24 +0000 admin http://blog.polarsoftware.com/?p=366 Yes, we released it again.  We have  daily build normally for years but now we’re obviously going to “daily release” : )
Polar Help Desk 5.0.110 is here. Please download it and make upgrade.
Changes in the new version:

  • fix few language bugs
  • fix login page bug (only in PHD 5.0.109)
]]> http://blog.polarsoftware.com/polar-help-desk-5-0-110/feed/ 0 Polar Help Desk 5.0.109 http://blog.polarsoftware.com/polar-help-desk-5-0-109/ http://blog.polarsoftware.com/polar-help-desk-5-0-109/#comments Fri, 20 Aug 2010 15:36:23 +0000 admin http://blog.polarsoftware.com/?p=362 Polar Help Desk 5.0.109 is released. Please download it and make upgrade.
Changes in the new version:

  • email automation and conversion related bugs
  • users and contacts can now have their username changed
  • contacts with permission to see incidentcontact/account uri will now also see additional information about incidents
  • language import bug
  • erase our (Polar)  Google Analytics code in some aspx files from PHD 5.0.108 version.  Sorry, please make upgrade .
]]> http://blog.polarsoftware.com/polar-help-desk-5-0-109/feed/ 0 Polar Help Desk 5.0.108 http://blog.polarsoftware.com/polar-help-desk-5-0-108/ http://blog.polarsoftware.com/polar-help-desk-5-0-108/#comments Sun, 15 Aug 2010 18:30:10 +0000 admin http://blog.polarsoftware.com/?p=360 Polar Help Desk 5.0.108 is released. Please download it and make upgrade.
Changes in the new version:

  • we add support for Spanish, Dutch, German, Norwegian, Swedish, Croatian language
  • email bug fixes
]]> http://blog.polarsoftware.com/polar-help-desk-5-0-108/feed/ 0 Polar Help Desk 5.0.107 http://blog.polarsoftware.com/polar-help-desk-5-0-107/ http://blog.polarsoftware.com/polar-help-desk-5-0-107/#comments Fri, 06 Aug 2010 03:57:27 +0000 admin http://blog.polarsoftware.com/?p=358 Polar Help Desk 5.0.107 is released. Please download it and make upgrade.
Changes in the new version:

  • bug fix in parsing large json text (speed improvement)
  • setup update
  • email automation in notifications
]]> http://blog.polarsoftware.com/polar-help-desk-5-0-107/feed/ 0 Polar Help Desk 5.0.106 http://blog.polarsoftware.com/polar-help-desk-5-0-106/ http://blog.polarsoftware.com/polar-help-desk-5-0-106/#comments Tue, 27 Jul 2010 13:33:09 +0000 admin http://blog.polarsoftware.com/?p=353 Polar Help Desk 5.0.106 is here.  Please download it and make upgrade.

Changes in the new version:

  • Minor issues with the HTML to TXT conversion module for Emails.
  • Refactored language translation system. You will now be able to more easily translate Polar Help Desk into any language.
  • Resolved a number of language related bugs.
]]> http://blog.polarsoftware.com/polar-help-desk-5-0-106/feed/ 0 Polar Help Desk 5.0.105 http://blog.polarsoftware.com/polar-help-desk-5-0-105/ http://blog.polarsoftware.com/polar-help-desk-5-0-105/#comments Fri, 23 Jul 2010 10:07:02 +0000 admin http://blog.polarsoftware.com/?p=347 Polar Help Desk 5.0.105 is out :- ) .  Please download it and make upgrade.

Changes in the new version:

  • Date time correction on grids fixed
  • Sent email with html in them will be converted to txt
  • In one case, email notification was sent to a wrong set of users
  • Added some additional AD logging, email notification login
  • Minor issues with Email Templates
  • Issue with account on incidents causing circular loop fixed
  • Document namespaces can now be changed
  • Improved document and namespace forms
  • Implemented category sorting
  • More reports
]]> http://blog.polarsoftware.com/polar-help-desk-5-0-105/feed/ 0