Polar Help Desk 5.0.111 – coming soon

In next 6 hours we plan to release a new version of Polar Help Desk (5.0.111) with bug fixes and features requested by customers.
Stay Tuned : )

September 3, 2010 · Filed Under Help Desk

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Polar Help Desk 5.0.110

Yes, we released it again.  We have  daily build normally for years but now we’re obviously going to “daily release” : )
Polar Help Desk 5.0.110 is here. Please download it and make upgrade.
Changes in the new version:

  • fix few language bugs
  • fix login page bug (only in PHD 5.0.109)

August 20, 2010 · Filed Under Help Desk

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Polar Help Desk 5.0.109

Polar Help Desk 5.0.109 is released. Please download it and make upgrade.
Changes in the new version:

  • email automation and conversion related bugs
  • users and contacts can now have their username changed
  • contacts with permission to see incidentcontact/account uri will now also see additional information about incidents
  • language import bug
  • erase our (Polar)  Google Analytics code in some aspx files from PHD 5.0.108 version.  Sorry, please make upgrade .

August 20, 2010 · Filed Under Help Desk

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Polar Help Desk 5.0.108

Polar Help Desk 5.0.108 is released. Please download it and make upgrade.
Changes in the new version:

  • we add support for Spanish, Dutch, German, Norwegian, Swedish, Croatian language
  • email bug fixes

August 15, 2010 · Filed Under Help Desk

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Polar Help Desk 5.0.107

Polar Help Desk 5.0.107 is released. Please download it and make upgrade.
Changes in the new version:

  • bug fix in parsing large json text (speed improvement)
  • setup update
  • email automation in notifications

August 5, 2010 · Filed Under Help Desk

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Polar Help Desk 5.0.106

Polar Help Desk 5.0.106 is here.  Please download it and make upgrade.

Changes in the new version:

  • Minor issues with the HTML to TXT conversion module for Emails.
  • Refactored language translation system. You will now be able to more easily translate Polar Help Desk into any language.
  • Resolved a number of language related bugs.

July 27, 2010 · Filed Under Help Desk

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Polar Help Desk 5.0.105

Polar Help Desk 5.0.105 is out :- ) .  Please download it and make upgrade.

Changes in the new version:

  • Date time correction on grids fixed
  • Sent email with html in them will be converted to txt
  • In one case, email notification was sent to a wrong set of users
  • Added some additional AD logging, email notification login
  • Minor issues with Email Templates
  • Issue with account on incidents causing circular loop fixed
  • Document namespaces can now be changed
  • Improved document and namespace forms
  • Implemented category sorting
  • More reports

July 23, 2010 · Filed Under Help Desk

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Improper folder permissions can cause Polar Help Desk 5 to hang up.

Due to how Microsoft .NET and IIS handle threading, there is an issue that may cause your installation of Polar Help Desk 5 to hang up. The culprit is the Anonymous User for IIS. If this user is different from Application Pool user, and does not have full permissions for the “instances” folder, it may cause Help Desk to stop responding. This happens because after initial web application thread is created under Application Pool user, subsequent threads will be created under Anonymous User.
Latest setup will do this for you, but in case you still run into this issue, here is what to do:
  1. Check what Application Pool your installation of Help Desk is using and then check what user this Application Pool is running under. Will most likely be Network Service user.
  2. Go to Security tab and select same user to be used as Anonymous User.
  3. Alternatively, check what user is the Anonymous User, and give it full permissions of “instances” folder.

July 15, 2010 · Filed Under Help Desk

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Polar Help Desk 5.0.104

Polar Help Desk 5.0.104 is released. Please download it and make upgrade.

Changes in the new version:

  • x32 and x64 sql SMO for setup
  • bug with business unit names
  • setup fixes
  • bug: account reset on each reload of incident

July 14, 2010 · Filed Under Help Desk

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Polar Help Desk 5.0.103

Polar Help Desk 5.0.103 is released. Please download it and make upgrade.

Changes in the new version:

  • documents now have proper attachments and the upload attachment ability
  • fix YUI out call and setting log bug on combo-box
  • Upgraded Nhibernate, Nhibernate.Search and Lucene  (2.9.2)  library to the latest version. This will improve data access speeds and the search engine.
  • setup fixes
  • message will be displayed on login page if cookies are not enabled
  • Fixed numerous user interface bugs
  • Restored attachments on Documents. After upgrade, all your old Knowledge Base attachments will be available in new Documents.
  • SMTP library was updated.

July 5, 2010 · Filed Under Help Desk

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