Known issues with IIS7 and IIS7.5 configurations

WebDav may cause issues by interfering Polar Help Desk Url Rewriter handlers. To resolve this, just remove WebDavModule from IIS7 Modules list for the Polar Help Desk web application.

This remainder is from old post http://blog.polarsoftware.com/issues-with-internet-explorer-8-and-workaround/

Polar Help Desk 5.0.111

Polar Help Desk 5.0.111 is finally released. You can download it and make upgrade.
Changes in the new version:

  • deleted contact and user usernames can now be reused. you can now properly delete contacts or users if you make a mistake during import operation.
  • primary account can now be selected for a contact
  • upgrade procedure for remote database has been fixed
  • incident conversation bug fixes
  • email conversion bug fixes
  • email notification bug fixes
  • fixed bug with date to string conversion on grids

Polar Help Desk 5.0.111 – coming soon

In next 6 hours we plan to release a new version of Polar Help Desk (5.0.111) with bug fixes and features requested by customers.
Stay Tuned : )