Polar Help Desk 5.0.101
Polar Help Desk 5.0.101 is released. Please download it and make upgrade.
This is our third edition this month : )
We fixed few bugs and build new features in this release:
- Fix major problem with IE7 and compatibility mod in IE8 described in last blog post Issues with IE8 and workaround . Our suggestion: download and use Firefox or Google Chrome . More standard compliant, faster, secure, than IE.
- User ID in the auto-populate dropdown
- Categories, Closures and Incident Origins are now ordered alphabetically not by ID.
- Add requested feature from customer: ” I really like the way an incident can have multiple work orders assigned to different people. I also like how I can see a listing of these work orders when I open the incident. But can the following be added to the listing on the incident: Status (Open, closed, etc.), who it’s assigned to and the deadline? “
- Feature: when contact is deselected, all accounts become available for selection
- windows 7/2008 setup improved
- Fix problem with MS Exchange email server
Issues with Internet Explorer 8 and workaround
We are preparing to fix this issue in the next version but until then you can use this workaround
If you are having user interface issues with Internet Explorer 8, here are the steps you can take to resolve them.
In Internet Explorer 8, go to Tools menu, and then click on Internet Options. Once the window opens:
- On Security settings tab, Disable InPrivate browsing and reduce Internet settings to minimum (move the slide to the bottom). You disable InPrivate browsing by unchecking “Enable protected mode”. Note you need to do this for the “Internet” and optionally “Local Internet”. Also keep in mind that not all installations of IE8 will have this option.
- On Privacy settings tab, allow all cookies by moving the slide to the bottom.
- Now Go back to Tools menu and click on Compatibility View Settings. Uncheck “Display internet sites in compatibility view”. This needs to be done to prevent IE8 from slipping into IE7 compatibility mode.
Please make sure to restart IE because changes will not always take effect until you do!
Known issues with IIS7 configurations.
1. WebDav may cause issues by interfering Polar Help Desk Url Rewriter handlers. To resolve this, just remove WebDavModule from IIS7 Modules list for the Polar Help Desk web application.
Next version suggestions
We are planning to release a new version in the next few days. Polar Help Desk 5 is constantly being improved and we are thankful to our customers for sending their feedback.
We ask you to report on bugs if you have found any so that they can be quickly fixed in the next few days. You can contact us at support@polarsoftware.com .
If you have any suggestions for improvements or additional features you would like Polar Help Desk 5 to have, please send us an email, we will be very glad to consider them.
Polar Help Desk 5.0.100
Yes, new version, only day after 5.0.99 version we just release Polar Help Desk 5.0.100. We fixed one major bug in email conversion module
Please download it and make upgrade.
Polar Help Desk 5.0.99
Today we released version 5.0.99. We fixed few bugs and build new features in this release:
- Implemented supportsim for SQL 2005. You can now choose to patch SQL 2005 SMO to the latest version and run Polar Help Desk on it.
- Notifications will now be sent when incident is created from an Email. Previously, this was limited only to user actions.
- Upgrade script has been fixed to resolve some issues.
- Bug related to sending email attachments has been resolved.
- Setup has been further enhanced to simplify the configuration process.
- Numerous user interface bugs have been resolved.
If you have any issues with the UI, please clear your browser cache so that all CSS and JavaScript files will reload.
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