Polar Help Desk 5 Community Skype Group Chat
This is a Polar Help Desk 5 Community Skype group chat.
We expect from you to post tips, questions and answers to other users, so that we’d maintain these chat as a helpful channel to everyone.
This chat is NOT an official support channel. For official support, especially regarding payments and orders, we always ask you to submit a question on the Polar support site (http://support.polarsoftware.com/login) or send email to support@polarsoftware.com.
Also, we ask you to review the wiki help for official latest tips.
Update your software. The first thing we always ask is if you have up-to-date version of Polar Help Desk 5 and your operating system and all the drivers. Visit your vendor’s site to see if any updates are available.
Polar Help Desk 5.0.97
Today we released version 5.0.97. We have fixed an issue with Active Directory module and bug with incident advanced filters.
On our wiki help you can find new update document How can I upgrade Polar Help Desk 4 to Polar Help Desk 5?
Polar Help Desk 5.0.95
Polar Help Desk 5.0.95 is released. We fixed few bugs and build new features in this release:
- minor initialization script bugs
- languages module improvements
- bug email pictures not showing
- bug quotes not displayed In some email
- setup application bug fixes
- timezone correction issues
- datetime range selection on incidents prototype
- new database scripts, a contact is no longer required field
- MIME parser bug fixed
- emails can now be manually converted to incidents
- incident template can be selected while converting emails to incidents
- incidents can now be created from emails sent by users
We also started to redesign polarsoftware.com and redefine pricing and licencing rules.
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