Polar Help Desk 5.0.94
For this release we have focused on Polar Help Desk 5 Active Directory integration and NTLM authentication. You will be able to import Active Directory users as Contacts or Users and synchronize the data of already imported users.
If you are interested in reading more about it, please visit our help page Polar Help Desk 5 Active Directory Integration.
There are also a few bugs fixed in new version 5.0.94 :
- Corrected a problem in some javascript file path,
- Changed initialization SQL script for setup – corrected a problem connecting some preinstalled Team to email account,
- Fixed some bugs for non-English language in emails.
We encourage everyone to download and install Polar Help Desk 5.0.94 version.
Polar Help Desk 5 RESTful Web API
We have updated our help pages about RESTful Web API URI resources and HTTP methods and Roles and Permissions modules. High level of customization of both types of teams, users, contacts and accounts, and choice of a way in which you can reach data and interact with the help desk we achieved by building logically simple and powerful RESTful architecture and building it into user interface as URIs visible in address bar and roles and permissions administration panel.
By modifying roles, you can choose the way in which each help desk user can interact with the help desk — resources visible to him, templates for creating new resources, parts of administration section, methods and actions available to him — everything can be fine-tuned because permission to request for each method on each resource can be allowed or not. The simplest way to see all that is to log in as administrator to our development demo and go to Administration > Roles and check out our help page at the link above for explanations.
Polar Help Desk 5.0.92
We have released version 5.0.92 few days ago. We have fixed an issue with configuring SQL database permissions that affected some users, issues releated to the textarea’s automatic height control (it will no longer contract randomly) and plethora of other minor issues regarding user interface.
What’s New in Polar Help Desk 5
New article about all the new features in Polar Help Desk 5 we are proud of can be found on our homepage at What’s New in Polar Help Desk 5. In short, article includes:
- Better email integration: multiple email accounts, email automation, customizable email notifications and email templates
- RESTful Web API: state-of-the-art RESTful design, stateless, cacheable, uniform interface
- Powerful roles and permissions: fine-tuning, editing and creating roles, managing teams and accounts
- Reports: using reports, editing them, creating your own, all possible via help desk interface
- All the latest popular web browsers: Firefox, Chrome, Opera, Safari, Internet Explorer 8
- Custom languages: editing labels or building your own language easily via help desk interface, choosing preferred languages
We released version 5.0.91 yesterday. We fixed minor login page bug, few reports bugs and issues, and improved logging. It is available for download and can be seen at Polar Help Desk 5 demo, our development help desk.
