Polar Help Desk 5.0.112 – with new diagnostic setup

Polar Help Desk 5.0.112 with new setup is here. Please download it and make upgrade.

Changes in the new version:

  • New, fresh, setup with diagnostic on each step
  • No more need for SMO (SQL Management Objects) for running Polar Help Desk
  • fix login over AD
  • better explanation instructions for manually installing and configuring Polar Help Desk on IIS & SQL more info…

Known issues with IIS7 and IIS7.5 configurations

WebDav may cause issues by interfering Polar Help Desk Url Rewriter handlers. To resolve this, just remove WebDavModule from IIS7 Modules list for the Polar Help Desk web application.

This remainder is from old post http://blog.polarsoftware.com/issues-with-internet-explorer-8-and-workaround/

Polar Help Desk 5.0.111

Polar Help Desk 5.0.111 is finally released. You can download it and make upgrade.
Changes in the new version:

  • deleted contact and user usernames can now be reused. you can now properly delete contacts or users if you make a mistake during import operation.
  • primary account can now be selected for a contact
  • upgrade procedure for remote database has been fixed
  • incident conversation bug fixes
  • email conversion bug fixes
  • email notification bug fixes
  • fixed bug with date to string conversion on grids

Polar Help Desk 5.0.111 – coming soon

In next 6 hours we plan to release a new version of Polar Help Desk (5.0.111) with bug fixes and features requested by customers.
Stay Tuned : )

Polar Help Desk 5.0.110

Yes, we released it again.  We have  daily build normally for years but now we’re obviously going to “daily release” : )
Polar Help Desk 5.0.110 is here. Please download it and make upgrade.
Changes in the new version:

  • fix few language bugs
  • fix login page bug (only in PHD 5.0.109)

Polar Help Desk 5.0.109

Polar Help Desk 5.0.109 is released. Please download it and make upgrade.
Changes in the new version:

  • email automation and conversion related bugs
  • users and contacts can now have their username changed
  • contacts with permission to see incidentcontact/account uri will now also see additional information about incidents
  • language import bug
  • erase our (Polar)  Google Analytics code in some aspx files from PHD 5.0.108 version.  Sorry, please make upgrade .

Polar Help Desk 5.0.108

Polar Help Desk 5.0.108 is released. Please download it and make upgrade.
Changes in the new version:

  • we add support for Spanish, Dutch, German, Norwegian, Swedish, Croatian language
  • email bug fixes

Polar Help Desk 5.0.107

Polar Help Desk 5.0.107 is released. Please download it and make upgrade.
Changes in the new version:

  • bug fix in parsing large json text (speed improvement)
  • setup update
  • email automation in notifications

Polar Help Desk 5.0.106

Polar Help Desk 5.0.106 is here.  Please download it and make upgrade.

Changes in the new version:

  • Minor issues with the HTML to TXT conversion module for Emails.
  • Refactored language translation system. You will now be able to more easily translate Polar Help Desk into any language.
  • Resolved a number of language related bugs.

Polar Help Desk 5.0.105

Polar Help Desk 5.0.105 is out :- ) .  Please download it and make upgrade.

Changes in the new version:

  • Date time correction on grids fixed
  • Sent email with html in them will be converted to txt
  • In one case, email notification was sent to a wrong set of users
  • Added some additional AD logging, email notification login
  • Minor issues with Email Templates
  • Issue with account on incidents causing circular loop fixed
  • Document namespaces can now be changed
  • Improved document and namespace forms
  • Implemented category sorting
  • More reports

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