What’s New in Polar Help Desk 5
New article about all the new features in Polar Help Desk 5 we are proud of can be found at our home page at What’s New in Polar Help Desk 5. In short, article includes:
- Better email integration: multiple email accounts, email automation, customizable email notifications and email templates
- RESTful Web API: state-of-the-art RESTful design, stateless, cacheable, uniform interface
- Powerful roles and permissions: fine-tuning, editing and creating roles, managing teams and accounts
- Reports: using reports, editing them, creating your own, all possible via help desk interface
- All the latest popular web browsers: Firefox, Chrome, Opera, Safari, Internet Explorer 8
- Custom languages: editing labels or building your own language easily via help desk interface, choosing preferred languages
We released version 5.0.91 yesterday. We fixed minor login page bug, few reports bugs and issues, and improved logging. It is available for download and can be seen at Polar Help Desk 5 demo, our development help desk.
Polar Help Desk 5.0.90
Polar Help Desk 5.0.90 is released. We fixed few minor bugs including one with language labels, and bug with work order templates. In previous version 5.0.87 we improved performance of reports which deal with more than 50,000 incidents and fixed minor bug with navigation caching.
Polar Help Desk 5 in Shop!
We are proud to announce that Polar Help Desk 5 is available in our shop.
Polar Help Desk 5
You can download Polar Help Desk 5 with one free license and buy additional licenses for your supporters at our shop. Each license costs $250. Upgrade tool is included, we have tested it extensively on our own databases and databases of our customers, but we advise you to backup your existing database before you try upgrading help desk you use.
Upgrading to Polar Help Desk 5
Please upgrade to last version 4.1.23.0 of Polar Help Desk 4 before trying to upgrade to Polar Help Desk 5. Full support for Polar Help Desk 5 is available at support@polarsoftware.com.
Polar Help Desk 5 Free
You can download and use Polar Help Desk 5 for free as fully functional help desk software with 1 named license. Free version contains non-obtrusive textual Google Ads which will be removed as soon as you buy at least one license.
Polar Help Desk 5 Upgrade Info
Last few days we received many questions about upgrading to Polar Help Desk 5 from our Polar Help Desk 4 customers. The only thing we can say at this moment is that we haven’t decided about price for upgrading. Version with upgrade tool is available now only on request at support@polarsoftware.com for customers who would like to try it and test it for themselves.
We have tested upgrade tool on many Polar Help Desk 4 databases – those are available to us from our customers and from our own testing system. This Polar Help Desk version 5.0.76 is the result of fixing bugs in upgrade tool which appeared after last release.
Polar Help Desk 5 Released!
Polar Help Desk 5 is out of beta stage of development. Since Dec 12th 2009, we had a dozen minor releases, mostly with bug fixes and light feature improvements. We will continue to release improved software more frequently in future.
Last 15 days we have focused on testing the upgrade tool intensely so that our customers might be able to securely upgrade Polar Help Desk 4 to improved Polar Help Desk 5 software.
At this moment, upgrade to Polar Help Desk 5 is available only on request at support@polarsoftware.com. We expect to offer upgrade in our shop in few days. Polar Help Desk 5 is now available as fully functional free help desk software with one named licence. If you would like to try it and use it, please download it here.
Polar Help Desk 5 Beta Released
We are pleased to announce that public beta release of Polar Help Desk 5 software is available. We have been using beta for our official customer support for more than three months, it is stable and intended for help desk software user communities for early evaluation.
Polar Help Desk 5 beta is simple and effective web-based customer support solution that supports all major web browsers, has high level of customization, and can follow both organizational and market changes. It represents a major milestone and the beginning of new generation in help desk software development. Read more
Short Guide Through the Successful Help Desk ITIL Implementation
When companies find themselves overwhelmed with work or experience problems such as:
- unavailability to track and manage support resources
- lack of relevant metrics for planning activities
- constant repetitions of same problems
- undefined procedures for managing incident or service requests
- unidentified support staff expenses
- reduced productivity and increased costs
- declining sales due to lower customer trust
they start considering automation of customer support services through a help desk software solution and adoption of ITIL best practices. For a successful implementation, when we talk about spending business dollars, acquiring a software solution is among last steps. Running a customer support in effective manner usually needs more than just a piece of software, and focus should be on ITIL implementation since that will increase the business value of IT and influence the result. Read more
Why Companies are Investing in Help Desk Software Now
We are experiencing economic downtime around the globe. Newspapers, magazines, tv programs, web portals, business meetings… everybody is talking about recession and its outcomes. One unwritten rule that companies follow in hard times (even though I could not recall if I have ever read about that kind of good strategy) is “In slow economy, marketing is the first thing out in budget”.
How do you deal with it? Are you one of many who think that it is a good thing to give up on marketing? I hope not. One of the most terrible ways to fight downtime is to reduce marketing activities, IT investments, and cut on customer support and quality of customer service. Why? Read more
Help Desk Software Makes a Difference
What is the most powerful (and free!) way in marketing products or services in the history? Word-of-mouth marketing! You must find the ways that will get you into your customer’s hearts and make them spread only good words about you. Probably the best way to do it is through excellent and reliable Customer service.
In today’s changing and competitive environment, new products and services arrive on the market daily. Acquiring new clients is harder than ever and losing existing customers is easier than ever. They just go somewhere else. They keep you awake at night.
Advertising space you pay, you invest a lot of money to make some money and you are still not sure if your ad is one of the many others that people are confused by.
Instead of advertising, have you ever considered improving services and tools that you already have – the real ways that will get you into your customer’s hearts and make them spread a good word about you? Read more
Polar blog welcomes you!
Hello and welcome to the official Polar blog! This will be the place to find out all the latest news and info about our company and products. From the keyboards of our finest developers and experts you’ll get all the details about our pride & joy – Polar Help Desk , clear insight on the ideas coming up in our labs and…everything you ever wanted to know about Polar, but never dared to ask.
In the next couple of months, we are planning to expand our communication with you so please let us know how you feel and what you would like to read about. We want to do our best to make this blog a place for cooperation, but need your help to pull it off. Don’t hesitate with any suggestions and remarks – just hit the commentaries!
And hold on tight, Polar blog is rolling and soon you’ll be able to read about the free version of Polar Help Desk. Don’t forget that you are looking at our brand new info station so make sure you hit the bookmarks.